Customer Insights Manager
7 days ago
This role oversees the administration and management of a customer feedback program, ensuring seamless operational relationships with strategic partners and stakeholders.
Key Responsibilities:- Developing and maintaining day-to-day operational connections with our strategic partner and key business stakeholders.
- Interpreting and synthesizing customer insights to track and report measures such as satisfaction and Net Promoter Score (NPS).
- Designing, implementing, and managing large-scale Voice of Customer (VoC) programs to collect and analyze customer feedback for process enhancements.
- Proven experience in managing end-to-end VoC research projects, including metric development, benchmarking, and implementation.
- Practical knowledge of VoC survey platforms; InMoment expertise is highly valued.
- Strong analytical skills in synthesizing diverse data sets and presenting actionable insights.
- Proficiency in Microsoft Office applications, particularly Excel, SharePoint, and PowerPoint.
- Ability to effectively collaborate cross-functionally and communicate complex findings to non-technical audiences.
- Demonstrated capacity to design, lead, and manage programs independently with minimal supervision.
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Customer Insights Manager
5 days ago
Melbourne, Victoria, Australia Flybuys Full time**Work options**: Hybrid**About Us**We're known for being the country's most popular rewards program with over 9 million active members. And through our extended network of partnerships with other nationally recognised brands, we make every day worth more for our members.But, we're more than the card you carry around in your wallet or the app on your phone...
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Customer Insights Manage
4 days ago
Melbourne, Victoria, Australia Coles Group Full timeWe've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.***:**About the team**:Customer powers one of Australia's biggest...
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Melbourne, Victoria, Australia Ymca Full timeDrive Customer Insights and CX Staregy accross the Y VictoriaHybrid work arrangement; Box Hill Office and Working from Home (WFH)This is a full-time position; Rem from $124k plus supeAbout the Y VictoriaOur Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver services at more than 150 locations every day,...
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Melbourne, Victoria, Australia YMCA Victoria Full time $124,000 per yearDrive Customer Insights and CX Staregy accross the Y VictoriaHybrid work arrangement; Box Hill Office and Working from Home (WFH)This is a full-time position; Rem from $124k plus supeAbout the Y VictoriaOur Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver services at more than 150 locations every day,...
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Voice of Customer Insights Manager
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerInsight Full time $55,000 - $65,000Customer Insight SpecialistThis role is responsible for managing and administering a customer survey program, including survey design, data analysis, and close-the-loop feedback initiatives.Key responsibilities include:Coordinating the operational relationship with our VOC strategic partnerTranslating and synthesizing customer feedback to track key...
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Customer Insights Analyst
7 days ago
Melbourne, Victoria, Australia beBeeCareer Full time $80,000 - $120,000Customer Insights AnalystWe are seeking a talented Customer Insights Analyst to join our team. As a key member of our Bupa Health Insurance team, you will play a pivotal role in driving customer-centricity across the organization.Your day-to-day responsibility will involve developing and executing customer insight projects, working collaboratively with...
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Customer Insights Professional
7 days ago
Melbourne, Victoria, Australia beBeeInsight Full time $120,000 - $180,000Customer Insights ProfessionalAt our organization, we're dedicated to fostering a culture of customer-centricity and driving meaningful change. Our goal is to enhance the financial wellbeing and sustainability of our millions of customers.About the RoleThe Customer Insights Manager is responsible for collecting, analyzing, and interpreting customer complaint...
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Customer Insights And Strategy Manager
7 days ago
Melbourne, Victoria, Australia Energy Power Systems Australia Full timeOverviewEnergy Power Systems Australia (EPSA) is the authorised supplier of Cat power systems in Australia, PNG, and the Solomon Islands. As a leading provider of sustainable energy solutions, EPSA provides new and used engines, generators, and hybrid energy systems for a broad range of industries. We also specialise in rental solutions for power generators,...
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Customer Insights and Strategy Manager
2 weeks ago
Melbourne, Victoria, Australia Energy Power Systems Australia Full timeOverviewEnergy Power Systems Australia (EPSA) is the authorised supplier of Cat power systems in Australia, PNG, and the Solomon Islands. As a leading provider of sustainable energy solutions, EPSA provides new and used engines, generators, and hybrid energy systems for a broad range of industries. We also specialise in rental solutions for power generators,...
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Customer Insights and Strategy Manager
2 weeks ago
Melbourne, Victoria, Australia Energy Power Systems Australia Full timeOverviewEnergy Power Systems Australia (EPSA) is the authorised supplier of Cat power systems in Australia, PNG, and the Solomon Islands. As a leading provider of sustainable energy solutions, EPSA provides new and used engines, generators, and hybrid energy systems for a broad range of industries. We also specialise in rental solutions for power generators,...
