Customer Insights and Strategy Manager

3 weeks ago

Melbourne, Victoria, Australia Energy Power Systems Australia Full time
Overview

Energy Power Systems Australia (EPSA) is the authorised supplier of Cat power systems in Australia, PNG, and the Solomon Islands. As a leading provider of sustainable energy solutions, EPSA provides new and used engines, generators, and hybrid energy systems for a broad range of industries. We also specialise in rental solutions for power generators, compressors, and temperature control systems. We are committed to providing our customers with the sustainable power they need, leading the way for renewable energy with Cat Hybrid Energy Systems incorporating battery energy storage.

We're driven by innovation, customer focus, and a commitment to shaping the future of power. As we continue to grow, we're looking for a Customer Insights & Strategy Manager who can turn data into direction and strategy into action.

About the Role

This is a unique opportunity to influence business decisions and drive customer-focused strategies across our organisation. In this role, you will lead the way in understanding our customers' needs, behaviours, and experiences, translating insights into strategies that shape our service delivery and future growth.

You'll work closely with senior leaders and cross-functional teams to:

  • Unlock insights through advanced data analysis, Power BI reporting, and system mapping.
  • Shape customer strategy by identifying trends, opportunities, and challenges that guide decision-making.
  • Support the delivery of the customer experience roadmap aligned with Strategy 29, ensuring key initiatives are delivered to schedule and budget.
  • Champion customer centricity across EPSA by embedding a deep understanding of customer behaviour into strategic plans.
  • Support commercial outcomes through data-driven recommendations that balance customer needs with business performance.
About You

You're commercially savvy, analytically sharp, and customer obsessed. You know how to navigate data systems, uncover insights, and tell the story behind the numbers. You're confident presenting to stakeholders and influencing decisions at all levels.

Qualifications
  • Proven experience in customer insights, strategy, or analytics roles.
  • Strong commercial acumen and ability to connect data to business outcomes.
  • Advanced skills in Power BI, data insights, and system/process mapping.
  • Deep understanding of customer behaviour and how it drives business success.
  • Exceptional communication and stakeholder engagement skills.
What we offer
  • Competitive salary package including super, incentive-based program, tool of trade vehicle, mobile phone and laptop.
  • Focus on internal promotion and development.
  • Employee Recognition Program and Service Awards.
  • Birthday leave - a day off for your birthday
  • Volunteer leave - support your local community.
  • Employee Referral Bonus Scheme.
  • Employee Assistance Program
Job details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Marketing and Strategy/Planning
  • Industries: Electric Power Transmission, Control, and Distribution, Engines and Power Transmission Equipment Manufacturing, and Services for Renewable Energy

Ready to power up your career? Apply today and join a company where your energy and ambition can truly shine.

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