Patient Services Coordinator

2 months ago


Frenchs Forest, New South Wales, Australia GenesisCare Full time

At GenesisCare, we're seeking a highly organized and customer-focused Patient Services Officer to join our team on a casual basis.

This role is ideal for someone who is passionate about delivering exceptional patient care and has excellent communication skills.

As a Patient Services Officer, you will be responsible for providing administrative and billing support to our patients and staff, while maintaining a professional and caring demeanor in a fast-paced environment.

Key responsibilities include:

  • Providing exceptional customer service to patients and staff
  • Managing patient records and filing of patient notes
  • Booking and confirming patient appointments and consultations
  • Billing and receipting at time of appointment and treatment
  • Accurately processing relevant paperwork, including data entry
  • Ensuring the smooth running of the clinic
  • Continuously liaising with the team to ensure efficient processes

We're looking for someone who has:

  • Demonstrated ability to provide excellent patient care and customer service
  • Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders
  • Experience in healthcare is preferred
  • Proven experience to work successfully both independently and in a team environment
  • Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued
  • Exceptional phone manner and ability to handle a high volume of patient inquiries
  • High attention to detail and excellent organizational skills

As a valued member of our team, you'll enjoy:

  • Working with a vibrant team aligned with providing the best patient experience possible and outcomes
  • Internal and external training and development opportunities
  • Close-knit internal community
  • All employees and their family members have access to free confidential support that is completely external to GenesisCare, including financial, nutritional, and wellbeing coaching, legal advice, and counseling
  • Enhance your holistic wellbeing with our Full Circle wellbeing program
  • Learn and grow with our award-winning development programs
  • Free access to thousands of LinkedIn training courses
  • Range of benefits available, including Qantas membership discount, Anytime Fitness Gym membership discount, 12 weeks paid parental leave, and Bupa discount


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