Patient Services Coordinator
2 months ago
At GenesisCare, we're seeking a highly organized and customer-focused Patient Services Officer to join our team on a casual basis.
This role is ideal for someone who is passionate about delivering exceptional patient care and has excellent communication skills.
As a Patient Services Officer, you will be responsible for providing administrative and billing support to our patients and staff, while maintaining a professional and caring demeanor in a fast-paced environment.
Key responsibilities include:
- Providing exceptional customer service to patients and staff
- Managing patient records and filing of patient notes
- Booking and confirming patient appointments and consultations
- Billing and receipting at time of appointment and treatment
- Accurately processing relevant paperwork, including data entry
- Ensuring the smooth running of the clinic
- Continuously liaising with the team to ensure efficient processes
We're looking for someone who has:
- Demonstrated ability to provide excellent patient care and customer service
- Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders
- Experience in healthcare is preferred
- Proven experience to work successfully both independently and in a team environment
- Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued
- Exceptional phone manner and ability to handle a high volume of patient inquiries
- High attention to detail and excellent organizational skills
As a valued member of our team, you'll enjoy:
- Working with a vibrant team aligned with providing the best patient experience possible and outcomes
- Internal and external training and development opportunities
- Close-knit internal community
- All employees and their family members have access to free confidential support that is completely external to GenesisCare, including financial, nutritional, and wellbeing coaching, legal advice, and counseling
- Enhance your holistic wellbeing with our Full Circle wellbeing program
- Learn and grow with our award-winning development programs
- Free access to thousands of LinkedIn training courses
- Range of benefits available, including Qantas membership discount, Anytime Fitness Gym membership discount, 12 weeks paid parental leave, and Bupa discount
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