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Quality and Risk Management Specialist
2 months ago
We are seeking a highly skilled Quality and Risk Manager to join our team at Claro Employee Services Pty. As a key member of our organization, you will play a critical role in ensuring the highest standards of service quality are delivered, in line with all legislative requirements.
Key Responsibilities- Lead the development and implementation of the Claro Quality Improvement Plan, outlining activities to deliver improved outcomes for customers.
- Collect and analyze data and trends on aspects of quality, risk, and safety, and report findings that stimulate continuous improvement.
- Oversee the internal audit function to identify areas for ongoing improvement and ensure compliance with regulatory requirements.
- Guide improvements in achieving new staff mandatory compliance and maintaining current staff compliance.
- Lead risk management across the business, including maintaining and reviewing the risk register, identifying and escalating risks that arise, and ongoing oversight of IMS (Riskman).
- Monitor business risk, ensuring all complaints, compliments, continuous improvement actions, and audit/risk assessment outcomes are actioned in an appropriate and timely manner.
- Provide regular compliance reporting to key stakeholders and contribute to Executive Leadership Team (ELT) and board reporting.
- Demonstrated experience and skills in quality services management, including audit.
- Extensive knowledge of and experience in the Community Services sector, including NDIS.
- Excellent interpersonal and communication skills, both written and verbal.
- Outcome and delivery-focused with strong time management skills, meeting stakeholder expectations.
- High level of written and verbal communication skills.
- Tertiary qualification in Nursing or in a health-related field (preferred).
- Opportunity to work for the nation's largest disability and aged care provider, with a rapidly growing and progressive vision.
- Friendly team environment with a great community care spirit.
- 9-day working fortnight for work-life-balance.
- Employee Assistance Program for staff and their families.
