Careers Opportunities in Customer Service

2 weeks ago

Parramatta Park, Queensland, Australia beBeeCustomerService Full time $55,000 - $77,000

We are seeking a highly skilled Contact Centre Operator to join our team. As a Contact Centre Operator, you will be responsible for responding to customer enquiries, managing bookings, and providing accurate quotes.

This role requires exceptional communication skills, the ability to work with multiple systems, and a passion for providing outstanding customer service.

Key Responsibilities:
  • Respond promptly to inbound enquiries via phone, live chat, and email.
  • Manage bookings and customer requests with efficiency and attention to detail.
  • Achieve key performance indicators (KPIs) including conversion rates and customer retention.
  • Accurately record and process customer interactions using relevant CRM and booking systems.
  • Collaborate with the operations team to ensure seamless service delivery.

You will contribute to achieving conversion targets while ensuring customer satisfaction remains a top priority.

Required Skills and Qualifications:
  • Exceptional customer service skills with a passion for achieving conversion targets.
  • Confident communicator with strong telephone and written communication skills.
  • Excellent attention to detail, with the ability to manage multiple communication channels.
  • Minimum 2 years' experience in a similar role (preferred but not essential).
  • Experience using CRM systems and a strong knowledge of Microsoft Office products.
Benefits:
  • Competitive salary package + weekly incentives + super.
  • Bridgestone employee benefits including discounted tyre and auto for you and your family.
  • Convenient location - no city commute.
About Us:

We are a dynamic organisation that values teamwork and innovation. We are committed to delivering superior customer service and operational excellence.

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