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Leadership Role
2 weeks ago
This is a leadership position responsible for coordinating and supervising store operational functions to support the delivery of profitable sales growth. Reporting to the Customer Service Manager, you will be an integral member of our customer-facing team.
Main Responsibilities- You will develop the knowledge and capability of the operations team using coaching models and development frameworks.
- You will supervise effective and efficient administration processes and systems, ensuring compliance with core policies and standard procedures.
- You will work collaboratively as part of a team to deliver a positive store and channel experience for customers, resolving complaints and queries effectively.
- Strong leadership skills and excellent communication and interpersonal skills.
- Ability to prioritize tasks, manage multiple projects simultaneously, and maintain confidentiality.
- Good understanding of customer service principles and practices, and the ability to apply them in a fast-paced retail environment.
You will have the opportunity to coach and develop others, lead by example, and demonstrate a customer-focused approach at all times. We are looking for someone who is a team player, has a positive attitude, and is passionate about delivering exceptional customer experiences.
About the RoleThis role offers the opportunity to work in a dynamic and fast-paced retail environment, where you can make a real difference in the lives of our customers. If you are a motivated and results-driven individual with excellent leadership and communication skills, we would like to hear from you.
