Process Excellence Consultant

3 weeks ago

Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

Discover a rewarding career opportunity with Bendigo and Adelaide Bank as an experienced Process Improvement Specialist.

">About the Role

This is a full-time, 12-month fixed-term position based at one of our head office locations. As a key member of our Operational Excellence Function, you will play a vital role in supporting process efficiency and compliance, customer experience enhancements, financial returns for the enterprise, and improving employee experience.

Your Responsibilities
  • Create visual representations of work processes through process maps for specific business areas
  • Meet current quality standards and adhere to the Value Chain concept when process mapping
  • Coach the business in understanding their roles and responsibilities in relation to Process Management
  • Provide advice/education on process mapping methodologies and techniques, maintenance requirements of process maps
  • Support the broader Process Excellence team around Process Architecture, areas for improvement, and assisting Process Excellence maturity in the business
Requirements

To succeed in this role, you will need:

  • Experience in stakeholder management
  • Demonstrated knowledge in the concept of Process Architecture and Value Chain analysis
  • Advanced Process Management skills
  • Proficient in Process Mapping methodologies & techniques
  • Solid understanding of BPMN Standards
  • Analytical and problem-solving skills
  • Good interpersonal, presentation, and interviewing skills
  • Excellent written, verbal communication, and collaboration skills
  • Strong attention to detail and accuracy
  • Strong understanding of workflow systems
About Us

Bendigo and Adelaide Bank is Australia's fifth-largest retail bank, employing over 7,000 people across the country. Our purpose is to feed into the prosperity of our customers and communities, not off it. We are committed to creating a diverse and inclusive workplace culture that values and respects the contributions of all employees.

What We Offer

We offer a range of benefits to support your physical and mental well-being, including flexible work options, a hybrid model of minimum two days per week in a local head office, and access to our Employee Assistance Program (EAP) provided by Sonder. We also provide opportunities for ongoing development and education, with potential reimbursement of education fees.

Salary: $120,000 - $150,000 per annum + superannuation

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