Senior IT Helpdesk Specialist

7 days ago


North Boambee Valley, New South Wales, Australia Advanced Technology Full time
About the Role

We are seeking a highly skilled and motivated IT Helpdesk Technician to join our team at Advanced Technology. As a key member of our IT team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide Level 1, 2, and 3 technical support to clients via phone, email, and on-site visits.
  • Setup and support server environments, including Windows Server 2012, 2016, and 2019, Hyper-V, SQL, Exchange, and Linux.
  • Setup and support desktop environments, including Windows 10 and macOS.
  • Setup and support mobile devices, including Android and iOS.
  • Setup and support network devices, including Ubiquiti.
  • Provide technical support for Microsoft Office 365, MYOB, Global Spam Filtering, Managed AV, Managed Backup, and other cloud solutions.
  • Develop and maintain our expanding Cybersecurity Program.
Requirements
  • Minimum 3 years' experience in a Helpdesk or IT support role, preferably in an MSP environment.
  • Excellent troubleshooting and problem-solving skills, with the ability to work autonomously.
  • Strong knowledge of networking, Active Directory, DNS, DHCP, Routing, NTFS, Azure, RMM, and PSA.
  • Ability to work effectively in a team environment and communicate complex technical information to non-technical stakeholders.
What We Offer

As a valued member of our team, you will have the opportunity to work with a dynamic and supportive team, develop your technical skills, and contribute to the growth and success of our business. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.



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