IT Infrastructure Specialist
2 days ago
The role involves leading the implementation of IT infrastructure and security management solutions for various organizations.
This entails acting as a primary point of contact throughout onboarding and delivery, conducting discovery sessions to assess customer needs, and mapping them to best-practice configurations.
Responsibilities include providing expert guidance on PSA, RMM, documentation, and security tools to ensure efficient and secure environments, defining product specs, overseeing installations, and ensuring adoption success.
The role also involves tracking progress and responding to issues during implementations, working cross-functionally with teams to deliver a world-class customer experience, and scoping professional services engagements in collaboration with sales teams.
Key skills required include experience in IT implementations, consulting, or technical project delivery, knowledge of PSA systems, CRM, ERP, RMM, and SaaS ecosystems, and solid understanding of how SaaS products integrate across systems.
Other skills include proficiency in MS PowerPoint, Excel, and project planning tools, analytical mindset with attention to detail, and ability to simplify and communicate technical material to various audiences.
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IT Infrastructure Specialist
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