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Customer Service Representative

2 weeks ago

Adelaide, South Australia beBeeCustomerFocused Full time $85,431 - $113,384

We are a customer-focused team, committed to delivering exceptional experiences that truly matter.

Key Responsibilities:
  • Build meaningful relationships with customers through authentic conversations
  • Provide relief support to surrounding branches, requiring flexibility and travel ability
  • Assist customers with in-branch technology and digital banking options, ensuring seamless interactions
  • Address customers' transactional needs and ensure they leave satisfied, every time
  • Conduct Financial Health Checks to assess customers' financial needs and provide tailored solutions
  • Proactively engage with customers through phone calls and invitations for appointments, fostering strong connections
  • Adhere to industry best practices and procedures, including reconciling transactions and reviewing customers' financial positions
  • Participate in community events and fundraising activities, demonstrating our commitment to social responsibility
  • Ensure the safety and wellbeing of your team members, promoting a positive work environment
  • Capture customer feedback and take action to continuously improve services, driving excellence

Requirements include:

  • The ability to ask insightful questions and find innovative solutions with integrity
  • A passion for delivering service excellence and referring customers to specialist team members, enhancing their experience
  • Comfortable working independently in a fast-paced retail environment, prioritizing tasks and managing time effectively
  • Demonstrated ability to work in a commercial setting while maintaining a customer-centric focus
  • A genuine passion for the customer and doing the right thing, always

Benefits include:

  • Ongoing training and development opportunities, empowering you to grow professionally
  • A dynamic and supportive team environment, encouraging collaboration and innovation
  • The chance to make a real difference in the lives of customers, building long-term relationships
  • A competitive salary and benefits package, recognizing your value and contributions