Front Desk Support Professional

4 days ago


Preston, Victoria, Australia Arcare Full time

A rewarding career opportunity has arisen with Arcare, a leading provider of aged care services in Australia.

As a Front Desk Support Professional, you will play a vital role in creating a warm and welcoming environment for residents, visitors, and families.

Your key responsibilities will include:

  • Greeting and welcoming residents, visitors, and families with a friendly demeanor, creating a positive atmosphere.
  • Managing incoming calls, directing them to the appropriate departments or individuals, and handling general inquiries efficiently.
  • Scheduling appointments for residents to see medical professionals, therapists, or other service providers as needed.
  • Registering and monitoring visitors, ensuring security and safety protocols are followed.
  • Providing information and assistance to residents and their families, addressing their queries and concerns, and connecting them with the appropriate staff members when necessary.
  • Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail, and deliveries.

This is an excellent opportunity to join a company that values its team members, offers a supportive working environment, and has a genuine desire to develop its people.

You will be part of a dynamic team that strives to uphold the company's core values of relationships, uniqueness, partnerships, and flexibility.

The successful candidate will possess:

  • Ability to manage rostering and team member allocations.
  • Experience using employee scheduling software, such as Humanforce or Time Target.
  • Adaptability, passion, and willingness to learn.
  • Collaborative and skilled teamwork abilities.
  • Friendly and effective communication skills.

We offer a competitive salary package, including above award rates, significant employee discounts, allowances, paid training and development days, reward and recognition programs, and an employee assistance program.

The estimated annual salary range for this position is $59,668 - $60,192 based on a 38-hour workweek and $28.39 - $29.21 per hour.



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