
Unlocking Business Efficiency
1 week ago
We are currently seeking a Process Improvement Specialist to collaborate with our Process and Controls team, working part-time.
The role aims to provide clear, usable, and continually improving processes that maintain consistency in delivery of products and services, meet customer experience expectations, and support team members in achieving their goals.
**About the Role**
Our Process Office strives for a mature, proactive, and sustainable Enterprise Process Management approach, providing trusted Business Process Management (BPM) expertise that supports our strategy and goals.
As a Process Improvement Specialist, you will support customers and business partners by offering BPM SME knowledge, process analytics, discovery, procedure writing, and process mapping.
Your analytical work will identify opportunities for transformation through process delivery using levels of process maps, member journeys, business rules, and risk controls.
You will assist in delivering and maintaining BPM methodologies and tools that support customers and process ownership awareness. You will also provide insights that enhance and improve customer experiences while embracing our purpose, brand, and culture.
**Key Requirements**
- 3 years of experience in End-to-End Process Modelling and Analysis, Process Mapping to BPMN 2.0 standards, and procedure writing.
- Strong background in process review, gap analysis, improvement, and optimisation.
- Familiarity with concepts of Lean, Six Sigma, and Agile, with practical experience in these methodologies being desirable.
- Previous experience in the Banking or broader Financial Services sector is preferred.
- Excellent written and verbal communication skills, including developing requirements, solution documentation, facilitating workshops, building relationships, and interacting with stakeholders/partners at all levels of the organisation.
- Strong fact-gathering capabilities supporting problem-solving skills with lateral thinking and the ability to effectively work on multiple activities simultaneously.
- A degree in Business Process Management or Business Process Analysis would be advantageous.
**About Us**
We have been prioritising our customers' needs for over 75 years, currently serving more than 380,000 Australians. We focus on helping Australians own their homes.
We're ambitious and continue to grow, investing in technology, products, and people. Our culture is fun, approachable, and supportive, allowing our team members to excel every day, whether at work or home.
**Making an Impact**
You can contribute to a growing and innovative organisation, influencing people, culture, and practices that keep us ahead of the game. We appreciate outside-the-box thinkers who challenge the status quo and help us improve for our customers.
We value diversity, inclusion, and employee recognition, offering access to learning opportunities, senior leaders, and mentors across the organisation. Employee benefits include product discounts, incentives, and lifestyle options that acknowledge your contributions.
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