Restaurant Leader

12 hours ago

Melbourne, Victoria, Australia beBeeLeader Full time $60,000 - $70,000

Immerse yourself in a fast-paced environment as a leader in customer experience.

A vibrant and inclusive workplace is always on the lookout for fresh new ingredients to join our collective.

We create an environment where our staff and customers leave more nourished, supported and vibrant than when they arrived. As part of our family, you'll enjoy a fair, inclusive and mutually beneficial work environment.

Responsibilities:

  • Lead the team to deliver a positive and memorable customer experience
  • Ensure food is prepared, presented and served to the highest standard
  • Take pride in and be passionate about building a positive culture within the restaurant

This diverse role involves a variety of responsibilities including:

  • Efficiently leading the team in day to day operations
  • Being a role model for standards and behaviors consistent with our values and culture
  • Ensuring high-quality food is served, and exceptional customer service is always maintained
  • Listening to customer feedback and working to ensure positive customer experiences
  • Identifying talent, interviewing, hiring, inducting and onboarding new team members
  • Training, developing and cross-training all team members, shift leaders and assistant managers
  • Completing staff performance reviews and driving a culture of continuous improvement
  • Managing rostering, shift changes and team meetings
  • Resolving any employee issues including grievances, disciplinary action, etc.
  • Ordering stock from various suppliers
  • Office administration duties such as paperwork, banking, cash handling, payroll and policy reviews
  • Compiling, preparing and maintaining profit and loss statements, budgets and cost controls concerning the cost of goods and labor
  • Managing daily and weekly cleaning of production areas, dining room and general restaurant
  • Executing marketing promotions
  • Ensuring safety and security standards are recognized and upheld, and that each employee is appropriately trained in Workplace Health and Safety

Requirements:

  • Previous management experience within a Quick Service Restaurant or similar (not essential)
  • Positive, fun-loving, hardworking professional leader to build on the excellent workplace culture and provide exceptional customer service
  • An engaged and energetic team player who celebrates shared success and is willing to go the extra mile to help the team
  • Speaks clearly and listens attentively to customers and colleagues
  • Maintains a professional, well-groomed appearance at all times
  • Competent multi-tasker who can adapt to changing customer levels as required
  • Can adapt and succeed in a fast-paced environment
  • Knowledge and experience of cash handling policies and procedures
  • Ability to accurately execute office administration tasks and duties
  • Food Safety Certified

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