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Receptionist - Customer Service Representative

2 months ago

Brisbane, Queensland, Australia Charterhouse Recruitment (Australia) Full time
About the Role

We are seeking a highly organized and customer-focused Receptionist to join our team at Charterhouse Recruitment (Australia). As a key member of our front desk team, you will be responsible for providing exceptional service to our clients and candidates.

Key Responsibilities:
  • Greet and Welcome Visitors: Provide a warm and professional welcome to all visitors, ensuring a positive first impression of our company.
  • Point of Contact: Serve as the primary point of contact for internal and external stakeholders, responding to inquiries and resolving issues in a timely and efficient manner.
  • Answer and Direct Calls: Answer and direct incoming phone calls, ensuring that all calls are handled promptly and professionally.
  • Reception Area Management: Maintain a tidy and presentable reception area, ensuring that all necessary supplies and materials are available.
  • Mail and Delivery Management: Handle incoming and outgoing mail and deliveries, ensuring that all correspondence is processed efficiently.
  • Scheduling and Coordination: Assist with scheduling appointments and meetings, ensuring that all necessary arrangements are made.
  • Administrative Support: Provide administrative support to various departments as needed, ensuring that all tasks are completed to a high standard.
  • Office Supplies and Coordination: Maintain office supplies and coordinate orders when necessary, ensuring that all necessary materials are available.
  • Event Planning: Support in organizing office events and activities, ensuring that all necessary arrangements are made.
About You
  • Previous Experience: Previous experience working as a receptionist or in an administrative role is essential.
  • Customer Service Skills: Excellent customer service skills, with the ability to work in a fast-paced environment and prioritize tasks.
  • Organizational Skills: Strong organizational and multitasking abilities, with the ability to maintain a high level of accuracy and attention to detail.
  • Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required.
  • Communication Skills: A friendly and approachable personality, with excellent telephone manner and communication skills.
  • Teamwork: Ability to work independently and as part of a team, with a positive and proactive attitude.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and efficient manner.