Customer Support Expert

4 days ago

Wollongong, New South Wales, Australia beBeeSupport Full time $63,000 - $77,000
Customer Service Representative Job Description About the Role

This is a dynamic opportunity to join our team as a Customer Service Representative. You will be responsible for ensuring our clients receive exceptional customer support and guidance on utilizing our software.

In this hybrid role, you will answer support queries, educate and consult with customers on our platform, and provide administrative tasks for additional services.

You will be required to create and analyze reports, upload creative content, assist with client invoice processes, commission adjustments, reconciliations, complex commission review, train clients on our software and services, and provide documentation for both internal and external use.

You will also be responsible for processing translations of support tickets and liaising with internal teams to ensure extensive service for clients.

The ideal candidate will have native Japanese language skills (written and spoken), client or customer support experience, strong teamwork, work ethic, and enthusiasm to learn.

They should also possess ability to communicate technical information to a non-technical audience, strong prioritization and organizational skills, strong interpersonal and soft skills, comprehensive computer literacy, and problem-solving skills.

 Key Responsibilities:
  • Provide customer support for clients and partners
  • Provide administrative support for clients
  • Create and analyze reports
  • Upload creative content
  • Assist with client invoice processes
  • Commission adjustments
  • Reconciliations
  • Complex commission review
  • Train clients on the Partnerize software and services
  • Provide documentation for both internal and external use
  • Process translations of support tickets
  • Liaise with internal teams to ensure extensive service for clients
  • Manage tickets, tasks, and projects whilst ensuring SLAs, deadlines, and KPIs are met
  • Attend client-facing meetings or events as needed
 Requirements:
  • Native Japanese language skills (written and spoken)
  • Client or customer support experience
  • Teamwork, strong work ethic, and enthusiasm to learn
  • Ability to communicate technical information to a non-technical audience
  • Strong prioritisation and organisational skills
  • Strong interpersonal and soft skills
  • Comprehensive computer literacy
  • Problem solving skills

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