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Customer Service Team Leader

2 months ago

Brisbane, Queensland, Australia Qscan Radiologic Clinics Full time
About the Opportunity

We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Qscan Radiologic Clinics. As a key member of our operations team, you will be responsible for providing exceptional customer service to our patients, medical imaging professionals, and referrers.

Key Responsibilities
  • Team Management: Oversee the daily operations and supervision of our clerical team, including rostering and performance management.
  • Team Performance: Foster a high-performing team by promoting recognition, cohesion, and engagement.
  • Collaboration: Work effectively within a multi-disciplinary team to ensure efficient customer service systems and processes.
  • Escalations: Serve as the escalation point for customer service enquiries, feedback, and complaints.
  • General Management: Participate in performance management, address disciplinary concerns, identify training and development needs, and assist with recruitment activities.
About You

The ideal candidate will possess:

  • Strong Customer Focus: Provide empathetic, patient-centric service with a strong focus on customer satisfaction.
  • Excellent Communication Skills: Effectively interact with patients, referrers, and colleagues to ensure seamless communication.
  • Organisational Skills: Manage multiple tasks efficiently in a fast-paced environment, prioritizing tasks and meeting deadlines.
  • Technical Proficiency: Comfortable using computer systems and eager to learn new software, with experience in Radiology Information Systems being a plus.
  • Leadership Experience: Previous experience in a management or leadership role, preferably in the medical field, is highly regarded.
What We Offer
  • Great Team Culture: A supportive and collaborative work environment that encourages personal and professional development.
  • Competitive Remuneration: A competitive salary and benefits package, including employee discounts.
  • Flexible Work Arrangements: A flexible work arrangement policy to help you achieve a healthy work-life balance.
  • Employee Benefits: Access to our Employee Assistance Program, paid parental leave, and annual flu vaccinations.