Patient Experience Manager

2 days ago

Sydney, New South Wales, Australia beBeeHumanExperience Full time
About the Role

As a Human Experience Portfolio Lead, you will be responsible for driving systems and strategies to improve patient, carer, and consumer experience in our health district.

You will lead initiatives to enhance human-centered care, implement national standards, and drive service improvements using data. Your role will involve collaborating with teams to embed human-centered care principles and championing a framework that elevates the human experience.

  • This is an exciting opportunity to make a meaningful impact on healthcare delivery and contribute to the growth of our organization.

  • We are looking for a motivated individual who can demonstrate behaviors that reinforce collaboration, openness, respect, and empowerment.

Key Responsibilities

  • Lead patient and carer experience initiatives to improve healthcare outcomes.

  • Implement systems aligned with national standards to ensure quality care.

  • Drive service improvements using data-driven insights to inform decision-making.

  • Collaborate with cross-functional teams to embed human-centered care principles.

  • Champion a framework that elevates the human experience and promotes patient-centric care.

Requirements

  • Tertiary qualification in a related discipline or equivalent experience in leadership, project management, or healthcare.

  • Demonstrated experience in program development, implementation, and management in a healthcare setting.

  • Strong analysis and problem-solving skills to formulate new approaches and lead change programs.

  • Excellent written and verbal communication skills to consult, negotiate, and facilitate effective stakeholder engagement.

  • A current driver's license valid in Australia.

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