WSLHD - Patient and Carer Experience Manager

• Lead human-centred care transformation.

• Drive culture change and lead with impact.

• Influence innovation across NSW Health.

Lead human experience strategy at WSLHD. Drive patient-centred care, improve service delivery, embed national standards, and lead change across the district.

Employment Type:PermanentFull Time
Position Classification:Health Manager Level 4
Remuneration:$141,974 - $169,151 per annum
Hours Per Week:38
Location:Westmead Hospital

Where you'll be working

Western Sydney Local Health District (WSLHD) delivers high-quality care across western Sydney and leads innovation through collaboration and research.

• Provides primary to tertiary care across multiple LGAs.

• Home to Westmead, a major tertiary referral hospital.

• Strong academic ties with Sydney and Western Sydney Universities.

• Onsite Research and Education Network driving innovation.

• Easy access via train, bus and tram, minutes from Parramatta CBD.

What you'll be doing

In this role you will lead the Human Experience portfolio for WSLHD, driving systems and strategies to improve patient, carer, and consumer experience.

Key responsibilities include:

• Leading patient and carer experience initiatives.

• Implementing systems aligned with national standards.

• Driving service improvements using experience data.

• Collaborating across teams to embed human-centred care.

• Championing the Elevating Human Experience framework.
  
  

How to Apply

Apply online by submitting your resume, cover letter and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

Selection Criteria:

Consistently demonstrates behaviours which reinforce the CORE values of Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders, colleagues, direct reports, as well as patient, carers and consumers.

Tertiary qualification in a related discipline or equivalent experience in leadership in patient and carer experience, project management in healthcare environment, or a combination of work and study.

Demonstrated experience in patient, carer and consumer experience program development, implementation and management in a healthcare setting.

Demonstrated analysis of complex issues at senior management level and a track record of formulating new approaches, leading change programs and improvement strategies that resulted in significant improvements in healthcare delivery.

Strong understanding of contemporary issues, challenges and directions for human, patient, carer and consumer experience within NSW Health and broader national and international domains.

Demonstrated high level written and oral communication skills, consultation, negotiation, facilitation, presentation, consensus building and stakeholder management skills.

Demonstrated high level written communication skills with the capacity to produce comprehensive service and strategic reports and directions.

Current Drivers Licence valid in Australia.

Requisition ID: REQ599808
Applications Close: 31st August 2025

Need more information ?

Discover more about theapplication process.

Review the detailed Position Description for insights into role requirements and criteria.

Explore theselection process,employment checks,outcomes and notifications.

For inquiries about the role, contact Heather Doolan on

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit Aboriginal and/or Torres Strait Islander people are encouraged to apply.

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

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