Customer Service Team Member

4 weeks ago

Newcastle, New South Wales, Australia Woolworths Full time

At Woolworths, we're looking for a Customer Service Team Member to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional customer service to our customers, ensuring they have a positive shopping experience. You'll work closely with our store teams to resolve customer queries, provide product information, and ensure our customers feel valued and respected.

We're a team-first company that values diversity, inclusion, and equal opportunity. We're committed to creating a workplace where our team members feel valued, respected, and empowered. If you're passionate about delivering exceptional customer service, have a customer-first mentality, and are flexible and adaptable to change, we'd love to hear from you.

As a Customer Service Team Member, you'll have the opportunity to work in a fast-paced retail environment, develop your skills and knowledge, and grow with our company. You'll be part of a diverse and inclusive team that's passionate about making a difference in our communities.

Key responsibilities:

  • Provide exceptional customer service to our customers
  • Resolve customer queries and concerns
  • Work closely with store teams to ensure a positive shopping experience
  • Develop and maintain knowledge of our products and services
  • Contribute to a positive and inclusive team culture

What we're looking for:

  • Passion for delivering exceptional customer service
  • Customer-first mentality
  • Flexibility and adaptability to change
  • Ability to work in a fast-paced retail environment
  • Strong communication and interpersonal skills

At Woolworths, we're committed to creating a workplace where our team members feel valued, respected, and empowered. We're proud to be recognized as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

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