Hotel Guest Services Representative

4 weeks ago


Chullora, New South Wales, Australia Grand Chancellor Hotels Full time
Guest Services Champion

Hotel Grand Chancellor Launceston is the city's premier hotel, offering superior accommodation and extensive conference facilities in the heart of Northern Tasmania. We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Champion.

Key Responsibilities:
  • Provide exceptional guest services, ensuring a warm and welcoming experience for all hotel guests.
  • Maintain accurate and up-to-date guest accounts, ensuring seamless check-in and checkout processes.
  • Take reservations and manage room allocations to maximize hotel occupancy.
  • Respond to guest inquiries in a timely and efficient manner, providing solutions to any issues that may arise.
  • Direct internal and external phone calls, ensuring seamless communication within the hotel.
  • Collaborate with other departments to enhance guest satisfaction and loyalty.
  • Be an ambassador for the hotel, promoting the local area and its attractions.
Requirements:
  • Previous experience in a Front Office position, preferably in a hotel environment.
  • Strong focus on customer service, with excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team, with a high level of personal grooming and presentation.
  • Self-motivated and highly organized, with exceptional attention to detail and administrative skills.
What We Offer:

Full-time position with unlimited work rights in Australia. Competitive salary and benefits package. Opportunity to develop your career in a supportive and passionate environment.



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