Duty Manager
2 months ago
Hotel Operations Manager - Nights
The Grand Chancellor Hotels is seeking a highly skilled and experienced Hotel Operations Manager to join our team on a night shift basis. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of all hotel departments during the night shift.
Key Responsibilities:
- Manage daily reconciliation of hotel outlets and complete daily revenue postings
- Check in and out guests as required, ensuring a high level of customer service is maintained at all times
- Prepare and distribute relevant reports to internal departments, ensuring timely and accurate information is provided
- Manage and confirm reservation details and accounts for in-house guests, ensuring all details are recorded accurately and efficiently
- Collate paperwork for departures and coordinate with the Rooms Division team to ensure seamless guest experience
- Provide supervision and support to the Rooms Division team and other departments as required, promoting a culture of excellence and customer satisfaction
- Respond to guest inquiries and requests in a timely and professional manner, ensuring total customer satisfaction
- Ensure an effective handover of issues is conveyed at the start and end of each shift between Night Audit, Reception, Reservations, Maintenance and Housekeeping teams
- Maximize guest satisfaction, as well as the safety and security of the property, through proactive and effective management
- Attend to guest requests efficiently and effectively, ensuring total customer satisfaction and loyalty
- Previous night auditor experience is highly desirable, with strong knowledge of hotel property management systems and exceptional grooming, presentation and communication skills
- Ability to work night shifts and flexibility to work on weekends and public holidays is essential
What We Offer:
The Grand Chancellor Hotels offers a dynamic and supportive work environment, with opportunities for career growth and development. As a valued member of our team, you will receive a competitive salary and benefits package, as well as the chance to work with a progressive hotel group that values excellence and customer satisfaction.
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