Change and Release Lead, APAC

1 month ago

Brisbane, Queensland, Australia 2094 Cubic Transportation Systems (Australia) Pty Limited Full time
Job Summary

This role is responsible for the management, maintenance, and support of assigned systems. The successful candidate will install operating system patches, software upgrades, software installations, and modifications of systems to ensure system availability to customer KPIs.

Key Responsibilities
  • Manage and progress incident tickets/assigned tasks to completion in accordance with SLAs. Escalate to technical management when SLAs are likely to be breached.
  • Maintain the state of mission-critical servers running customer applications.
  • Design, develop, test, and deploy new solutions.
  • Manage databases.
  • Provide Network Systems administration assistance.
  • Analyze and troubleshoot faults and make recommendations as to the most effective course of action.
  • Provide support to other internal teams.
  • Proactively monitor servers and related infrastructure.
  • Provide support on patching of critical servers as well as upgrades.
  • Troubleshoot network problems and outages; maintain network cabling, including installation.
  • Configure and install equipment.
  • Plan, document, communicate, and execute planned changes through the change management process.
  • Develop procedural and user documentation, ensuring these are kept up to date and meet requirements & standards as set by the business.
  • Liaise with and manage third-party providers of systems as required.
  • Provide end-user training on systems as required.
  • Train up and mentor junior administrator staff as required.
Requirements
  • Degree qualified or equivalent in information technology or a related discipline.
  • Industry certification for Solaris, Linux, Windows, VMware, and/or Networking is desirable.
Desirable Skills and Experience
  • 7 years' experience in a systems administration role, preferably in a medium to large IT environment.
  • Server Networking skills, such as TCP/IP, Cisco Networking.
  • Linux Redhat experience.
  • Experience hosting database environments.
  • Experience providing high availability services.
  • Experience supporting and building server operating systems.
Personal Qualities
  • This role will require flexibility on working hours and location, including weekends and out-of-hours.
  • Excellent interpersonal skills.
  • Excellent time management and organizational skills.
  • Excellent written and verbal communication skills.
  • Disciplined approach to change management and system documentation.
  • Display strong abilities writing technology-based documentation.
  • Good project management and time management skills.
  • Self-motivated.
  • Ability to work on own initiative and under pressure.
  • High levels of customer support and service delivery.
  • Have the flexibility to travel when required.
Condition of Employment

Successful outcome of a National Police Check.

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