Senior IT Service Delivery Specialist

4 days ago

Brisbane, Queensland, Australia beBeeProblemSolving Full time US$80,000 - US$98,000
Job Overview

We are seeking a reliable IT professional to support our employees with tools, technology, and expert assistance.

Main Responsibilities:
  • Employee Onboarding & Off-boarding: Set up user accounts, email, and access permissions for new hires; ensure departing employees are properly off-boarded and accounts secured.
  • Hardware & Software Troubleshooting: Provide hands-on support for laptops, desktops, and peripherals (printers, monitors, docking stations, etc.); diagnose and resolve operating system, network, and software issues.
  • Meeting Room & AV Equipment Support: Maintain and troubleshoot audio/visual and conferencing systems; provide live support during meetings when issues arise.
  • General IT Support: Respond to and resolve IT help desk tickets in a timely manner; escalate issues to senior IT staff or vendors when necessary; maintain inventory of IT hardware and supplies; document troubleshooting steps and common fixes for knowledge sharing.
Required Skills & Qualifications:
  • 1–3 years of experience in an IT support/help desk role (or equivalent hands-on experience).
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with Microsoft 365, Google Workspace, and other common productivity platforms.
  • Hands-on experience supporting laptops, PCs, printers, and AV equipment.
  • Excellent problem-solving and communication skills.
  • Strong organizational skills and ability to manage multiple tasks.
  • Customer-service mindset with patience and professionalism.

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