Assistant Manager, Sydney

4 weeks ago

Sydney, New South Wales, Australia ANZ Full time
About Us

At ANZ, we're committed to improving the financial wellbeing and sustainability of our customers. Our mission is to provide innovative banking solutions that meet the evolving needs of individuals and businesses.

About the Role

As an Assistant Manager in the Emerging Corporate team, you'll play a key role in supporting the Relationship Manager to acquire, grow, and retain a quality portfolio of customers. Your responsibilities will include maintaining a well-managed portfolio, taking control of workflows, and providing solutions to meet customer needs.

Key Responsibilities
  • Maintain a well-managed portfolio compliant with all relevant policies and procedures
  • Take control of workflows across all compliance and customer fulfilment processes
  • Act in the best interest of the customer and apply a customer-centric approach
  • Proactively develop and maintain a detailed understanding of customer business and financial needs
  • Provide solutions to meet account maintenance and customer requests
  • Support the Relationship Manager with management of a diversified portfolio of corporate customers
  • Collaborate with Product Partners and other stakeholders to fulfil customers' needs
What We're Looking For
  • Relationship Management: Building, maintaining, and influencing relationships to achieve mutually beneficial outcomes
  • Portfolio Management: The selection, prioritisation, and management of a portfolio of work or customers in line with its strategic objectives and capacity to deliver
  • Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services
  • Fulfilment: The end-to-end execution of a process or part thereof to achieve a customer or end-user outcome
  • Data Interpretation: Using data and reporting to draw insights to problem-solve and/or inform business or customer decisions
Why Join Us?

At ANZ, you'll have the opportunity to work with a diverse team of professionals who are passionate about delivering exceptional customer experiences. We offer a range of benefits, including flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services. We're committed to building a workplace that reflects the diversity of the communities we serve, and we welcome applications from everyone.

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