IT Service Management Professional
4 weeks ago
Ignite is a pioneering organization that seeks to revolutionize the IT service management landscape. Our mission is to create a seamless and efficient experience for our customers by leveraging cutting-edge technology and best practices.
Salary
We offer a competitive salary of $120,000 per annum, commensurate with your experience and qualifications.
About the Role
As an IT Service Manager at Ignite, you will play a pivotal role in shaping the development of processes, tools, and governance within our dedicated IT Service Management function. You will be responsible for creating processes and implementing ITIL 4 principles across various areas, including incident management, problem management, change management, and release management. This is an excellent opportunity to lead process improvement initiatives and work collaboratively with stakeholders to increase efficiency and customer satisfaction.
Key Responsibilities
- Develop and implement processes and tools to enhance IT service management capabilities.
- Collaborate with cross-functional teams to improve service delivery and overall customer experience.
- Prioritize problems with business and GA Enterprise ICT input.
- Utilize Agile methodologies to drive innovation and continuous improvement.
Requirements
To succeed in this role, you will need:
- Proven experience in IT service management, preferably with ITIL 4 certification.
- Strong documentation and SLA skills.
- Excellent collaborative and communication skills.
- Experience with Jira Service Management and Agile team environments is highly desirable.
Benefits
At Ignite, we offer a dynamic and supportive work environment, opportunities for professional growth, and a comprehensive benefits package.
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