Duty Manager

7 days ago

Melbourne, Victoria, Australia Hyatt Corporation Full time
About the Role

We are seeking a highly skilled Duty Manager to join our Front Office team at Park Hyatt Melbourne. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of the hotel, providing exceptional customer service, and leading a team of 18 staff members.

Key Responsibilities
  • Oversee the efficient management of the Front Office department, ensuring that all tasks are completed to the highest standard.
  • Supervise and motivate a team of staff, providing guidance and support to ensure that they are equipped to deliver exceptional customer service.
  • Handle guest complaints and internal customer inquiries in a professional and courteous manner.
  • Allocate rooms for the following day, ensuring that all guests are accommodated to their satisfaction.
  • Oversee the issuing, accessing, and closing of safety deposit boxes, and complete all relevant documentation.
  • Assist in maintaining a high level of security for guests, staff, and hotel property.
  • Delegation of tasks and responsibilities to staff, ensuring that all employees are aware of their roles and responsibilities.
  • Ensure that all employees deliver the brand promise and provide excellent service to both internal and external customers.
  • Assist in the rostering of staff, ensuring that the department is adequately manned according to occupancy, service, and costs.
Requirements
  • Minimum 2 years' experience as a Duty Manager or Team Leader in Front Office within a four or five-star hotel environment.
  • Proven experience in supervising, motivating, and training others.
  • Diploma level or higher qualification in business, tourism, or hotel management is advantageous.
  • Exceptional interpersonal, communication skills with advanced proficiency in the English language.
  • Strong time management skills with the ability to multi-task.
  • Superior customer service skills along with excellent service resolution skills.
  • The capability of working both autonomously and as part of a team.
  • The ability to work well under pressure and possess a great attention to detail.
  • The ability to create a positive first impression with an understanding of the importance of 5-star grooming standards.
  • The flexibility to work on a rotating roster, including weekends and public holidays.
About Hyatt Corporation

Hyatt Corporation is a world-renowned hospitality company that has been named one of the World's Best Multinational Workplaces. We offer a world of opportunities for our employees, with a focus on career development and growth.

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