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Rebate Scheme Efficiency Specialist

3 weeks ago


Perth, Western Australia beBeeLeader Full time $90,000 - $120,000

Job Title: Team Leader

The Team Leader will oversee the administration of a rebate scheme, ensuring compliance, accuracy, and efficiency in all operations. This role involves leading a team based in Western Australia and South Australia.

This position is accountable for quality assurance reviews each month, conducting thorough quality checks day to day, and providing guidance, training, and support to the team. Additionally, the Team Leader is responsible for identifying process gaps and implementing improvements to enhance overall efficiency.

They play a key role in optimising workflows and ensuring that Service Level Agreement targets are consistently met. Acting as a key escalation point for complex scenarios, they drive process enhancements while fostering a high-performing team environment.

Key Responsibilities:
  • Quality Assurance & Compliance
    • Conduct detailed quality checks on processes to ensure adherence to policies and regulatory requirements
    • Identify discrepancies in applicant information and escalate any concerns regarding accuracy or potential risks
    • Ensure all activities comply with industry standards and internal guidelines
  • Team Leadership & Development
    • Lead, manage, and mentor a team of specialists
    • Provide coaching and support to team members to improve accuracy and efficiency in rebate processes
  • Performance & Reporting
    • Monitor key performance indicators (KPIs) and identify opportunities for improvement in efficiency, quality, and turnaround times
    • Prepare and present reports on team performance and workflow management
  • Process Improvement & Technical Support
    • Collaborate with leadership and stakeholders to identify areas for improvement
    • Assist in developing and implementing process enhancements to improve efficiency and reduce errors
  • Escalations & Issue Resolution
    • Serve as the primary escalation point for rebate-related issues and high-priority applications
    • Work closely with internal teams to resolve discrepancies and ensure smooth processing of applications
    • Provide prompt responses to queries from stakeholders, ensuring concerns are addressed effectively
  • Day-to-Day Operations Support
    • Manage queues, ensuring tasks are completed within required timeframes
    • Handle escalations, respond to queries via internal communication channels
    • Support the onboarding process for new hires by ensuring a structured and smooth transition into their roles
Required Skills & Qualifications:
  • Experience in people management within the finance industry, with renewable energy experience highly regarded
  • Knowledge of financial regulations and compliance standards related to customer verification
Benefits:

Working at our organisation means joining a diverse, customer-focused, and collaborative team. You'll have the opportunity to develop your skills in a dynamic industry, with flexible working arrangements and opportunities for growth and development.

We encourage applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander people and individuals with disabilities. If you need reasonable adjustments during the interview process, please let us know.