Rebate Scheme Manager

2 weeks ago

Perth, Western Australia beBeeLeadership Full time $80,000 - $150,000

Team Leader Opportunity

This is a leadership role that involves overseeing the administration of a rebate scheme, ensuring compliance and accuracy in all operations. The Team Leader will be responsible for leading a team based in Western Australia and South Australia.

Key Responsibilities:
  • Quality Assurance & Compliance
    • Conduct detailed quality checks on processes to ensure adherence to policies and regulatory requirements
    • Identify discrepancies in applicant information and escalate any concerns regarding accuracy or potential risks
    • Ensure all activities comply with industry standards and internal guidelines
  • Team Leadership & Development
    • Lead, manage, and mentor a team of specialists
    • Provide coaching and support to team members to improve accuracy and efficiency in rebate processes
  • Performance & Reporting
    • Monitor key performance indicators (KPIs) and identify opportunities for improvement in efficiency, quality, and turnaround times
    • Prepare and present reports on team performance and workflow management
  • Process Improvement & Technical Support
    • Collaborate with stakeholders to identify areas for improvement
    • Assist in developing and implementing process enhancements to improve efficiency and reduce errors
  • Escalations & Issue Resolution
    • Serve as the primary escalation point for rebate-related issues and high-priority applications
    • Work closely with internal teams to resolve discrepancies and ensure smooth processing of applications
    • Provide prompt responses to queries from stakeholders, ensuring concerns are addressed effectively
  • Day-to-Day Operations Support
    • Manage queues, ensuring tasks are completed within required timeframes
    • Handle escalations, respond to queries via internal communication channels
    • Support the onboarding process for new hires by ensuring a structured and smooth transition into their roles
Requirements:
  • 2+ years of people management experience within the finance industry, experience in renewable energy highly regarded
  • Knowledge of financial regulations and compliance standards related to customer verification
What We Offer:

As part of our team, you can expect a dynamic and collaborative environment where everyone can make a difference. You will have the opportunity to work with a diverse group of professionals who share your passion for excellence. Our organization values innovation and entrepreneurship, offering flexible working arrangements and opportunities for professional growth and development.

We believe in fostering a culture of inclusion and diversity, encouraging individuals from various backgrounds to apply. If you're passionate about delivering exceptional results and making a meaningful impact, we invite you to join us in shaping the future of our industry.

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