Rebate Scheme Manager

2 weeks ago

Perth, Western Australia beBeeLeadership Full time $90,000 - $150,000
Job Description

The primary goal of this position is to effectively manage the administration of the rebate scheme, ensuring adherence to company policies and regulatory requirements.

Key Responsibilities:
  • Quality Assurance & Compliance
    • Conduct detailed quality checks on processes to guarantee compliance with company standards and industry regulations.
    • Identify discrepancies in applicant information and escalate any concerns regarding accuracy or potential risks.
    • Ensure all activities comply with established internal guidelines and external regulations.
  • Team Leadership & Development
    • Lead, manage, and mentor a team of rebate specialists to ensure optimal performance.
    • Provide coaching and support to team members to enhance their skills and improve efficiency in rebate processes.
  • Performance & Reporting
    • Monitor key performance indicators (KPIs) and identify opportunities for improvement in efficiency, quality, and turnaround times.
    • Prepare and present reports on team performance and workflow management to facilitate informed decision-making.
  • Process Improvement & Technical Support
    • Collaborate with leadership and key stakeholders to identify areas for process enhancements and implement improvements.
    • Assist in developing and implementing process enhancements to improve efficiency and reduce errors.
  • Escalations & Issue Resolution
    • Serve as the primary escalation point for rebate-related issues and high-priority applications.
    • Work closely with internal teams to resolve discrepancies and ensure smooth processing of applications.
    • Provide prompt responses to queries from stakeholders, ensuring concerns are addressed effectively.
  • Day-to-Day Operations Support
    • Manage queues, ensuring tasks are completed within the required timeframes.
    • Handle escalations, respond to queries via internal communication channels.
    • Support the onboarding process for new hires by ensuring a structured and smooth transition into their roles.

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