Customer Success Relationship Specialist

2 weeks ago

Adelaide, South Australia beBeeRelationship Full time $120,000 - $150,000

About the Opportunity

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We are seeking an experienced professional to join our team as a Customer Success Relationship Specialist.

The ideal candidate will have a strong background in customer relationship management, excellent communication and interpersonal skills, and the ability to build and maintain positive relationships with customers.

Key Responsibilities

  • Build and maintain positive relationships with customers, serving as their primary point of contact and trusted advisor for all concerns.
  • Develop customer success plans to drive revenue growth and customer satisfaction.
  • Maintain detailed and up-to-date records of company information, customer contacts, and all customer interactions, updates, and progress in relevant tools.
  • Conduct regular touchpoints and health checks with customers to ensure their needs are being met.
  • Provide updates to customers about company developments and new product features, driving the adoption and utilisation of those new and existing features and upselling premium features.
  • Achieve annual revenue & contract renewal targets, while continuously building an upsell opportunity pipeline.
  • Serve as an escalation point for customer concerns where necessary.
  • Develop and execute strategies to improve the health and satisfaction of customers.
  • Maintain up-to-date knowledge of our products and services.

Requirements

  • 2+ years' leading a portfolio of customers (including Enterprise level) in a SaaS environment.
  • Excellent interpersonal skills - you build relationships easily and are comfortable negotiating as well as diffusing heightened situations.
  • Exemplary communication skills - you're comfortable presenting and communicating complex information in an understandable way.
  • You manage your workload proactively and work independently, though are just as comfortable contributing effectively as part of a team.
  • Strong problem-solving and analytical skills - you analyse information to create solutions for customers based on their specific situations.

What We Offer

  • Competitive salary package including generous company stock for all employees and a commission component for this role.
  • Flexible hybrid work arrangement allowing you to work from our offices or remotely.
  • 5 wellness days off per year to relax and promote mental health.
  • Up to 90 days per year working from anywhere in the world.
  • Flexible benefits bonus package of $1250 per year.
  • Company paid parental leave and volunteer leave.
  • Team lunches and events, and health and wellness activities.
  • An open and transparent culture.
  • A chance to make a meaningful difference for clinicians providing care on the front line.
  • A foot in the door to the rapidly expanding home care technology industry.

About Us

We are a fast-growing scale-up with a presence in Australia, Canada and the United States, revolutionising the way aged and disability care is delivered. Our software offers a complete technology solution for residential and community care organisations.

We have an open and transparent culture, our teams are highly diverse, and we are committed to a workplace where everyone feels valued and supported.

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