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Spare Parts Coordinator

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Perth, Western Australia beBeeMechanic Full time $70,000 - $95,000
Job Description:

A key role within our organization is the Parts Interpreter. This position entails providing technical support to customers in identifying spare parts and processing their sales. To excel in this role, a mechanically inclined individual with strong customer satisfaction and complaint resolution skills is essential.

The successful candidate will be responsible for accurate and timely communication with service technicians and workshop staff. They will also collaborate with Business Development Managers and Sales staff to ensure excellent customer relationship support.

  • Respond to incoming Parts requests via email and phone (internal/external customers)
  • Interpretation of Parts requirements using parts manuals and computer applications
  • Ensure all enquiries are dealt with in a timely and professional manner
  • Process customers quotations and orders, ensuring accuracy
  • Follow up all customer enquiries on supply lead times, shipment methods, and backorders
  • Coordinate deliveries and supply from multiple locations to deliver in full where possible
  • Proactively keep customers informed of any changes to their order and routinely follow up backorders
  • Following up quotations with customers to further promote sales
  • Ensure freight charges are accurate to ensure recovery/margin
  • Provide Proof of Deliveries and escalate freight delays to management as required
  • Raise credit return forms as per policy with required detail/information
  • Process cash sale/walk-in customers' orders in line with company policies
  • Escalate issues with manuals/OLE to technical services as needed
  • Performing other general duties as required (including store duties and training as necessary)

Required Skills and Qualifications:

To succeed in this role, you must possess:

  • Effective written and verbal communication skills
  • Strong literacy and numeracy skills to ensure data entry accuracy and correspondence
  • Experience with computer systems (ERP experience with SAP or similar required)
  • Ability to work independently and within a team environment
  • Excellent organizational skills with exceptional follow-through and attention to detail
  • Previous experience and knowledge of spare parts sales and operations
  • Mechanical aptitude

Benefits:

This role offers a unique opportunity to grow your career in a fast-paced industry. If you are a motivated individual with a passion for problem-solving and customer satisfaction, we encourage you to apply.

Physical Requirements:

This role requires standing and sitting for extended periods of time.