Aged Care Service Manager

3 weeks ago

Strathmore, Australia Centacare Brisbane Full time

Centacare Brisbane is a values-based organisation dedicated to providing services to the community. As a Service Leader, you will play a crucial role in delivering high-quality services to clients, promoting a positive workplace culture, and contributing to the mission of Centacare.

The role involves leading a team, providing supervision, coaching, and setting clear expectations for best practice. You will work collaboratively to deliver person-centred care, ensuring clients have the support they need to maximize choice and control.

Key responsibilities include:

  • Leading, setting outcomes, and providing regular direct supervision and performance feedback to support workers and other direct reports to embed person-centred practice.
  • Supporting clients and their families, where appropriate, to plan, coordinate, and facilitate regular team meetings and required client-specific training.
  • Ensuring client's personal care, support, and health needs are met and provided within the applicable standards for the relevant service stream.
  • Building and maintaining strong relationships with key internal and external stakeholders and services offered by the program are promoted positively to the clients, their families, and the community.
  • Managing the running of the services, which may include managing service budgets, program development, and compliance, report and record keeping, and vacancy management.

Requirements include:

  • Previous experience in Aged Care Case Management highly desirable.
  • Diploma in Community Services/Disability or equivalent.
  • Leadership experience in a human services organisation.
  • Knowledge of funding standards, guidelines, and legislation.
  • Strong communication, leadership, and problem-solving skills.
  • Strong written and computer skills for the creation of plans, programs, reports, and correspondence.
  • High-level communication, influencing, liaison, and negotiation skills.
  • Established problem-solving and conflict management skills.
  • Ability to obtain an NDIS workers screening card and working with children check.
  • Ability to obtain and pass a police check.

This is a unique opportunity to work for a values-based organisation and develop your skills at one of the largest employers in Queensland. The role will be salaried at a level 4.1 under our EBA, which is $47.49 an hour.

In addition to a competitive wage rate, you will be able to be part of an organisation that truly values their employees and provides client-centric care to our clients.

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