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Cloud Solution Architect

2 months ago

Australia Microsoft Full time
About This Role

This is a unique opportunity to join Microsoft's Global Customer Success organization as a Cloud Solution Architect. As a key member of our team, you will play a critical role in driving digital transformation for our customers, leveraging your technical expertise and passion for customer-centricity.

Key Responsibilities
  • Customer Insights and Architecture
    • Collect and analyze customer feedback to inform digital transformation solutions.
    • Develop and maintain technical architectures that meet customer business and technical requirements.
    • Collaborate with internal teams to tailor products and services to customer needs.
  • Technical Leadership and Collaboration
    • Provide technical guidance and support to customers and internal teams.
    • Lead by example, focusing team efforts on delivering a seamless and positive customer experience.
    • Proactively address potential issues and improve customer satisfaction.
  • Business Impact and Growth
    • Identify and resolve technical issues, advising customers on optimizing performance using Microsoft best practices.
    • Adapt methodologies to manage business and technical risks, ensuring quality assurance and solution excellence.
    • Enhance customer relationships, addressing technical challenges to boost solution consumption and implementation.
Requirements
  • Education and Experience
    • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field.
    • 4+ years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
  • Technical Skills
    • Cross solution skills across mature security technologies and a broad range of Infra technologies.
    • Specifically for Security - experience of AD / ADFS / certificate services / PKI / windows server and client security.
    • Specifically for Infra - experience cross Clustering / Hyper - V / Networking performance and troubleshooting / VM manager / virtualization / Windows server / WSUS / Azure files / Azure Stack / Well architected framework and Azure network security.
About Microsoft

Microsoft is an equal opportunity employer. We believe that by investing in our people and creating an inclusive environment, our team will do their best work. We are committed to diversity and inclusion, and we welcome applications from candidates from all backgrounds.