Digital Vendor Manager

1 week ago

Sydney, New South Wales, Australia beBeeStrategic Full time $150,000 - $180,000
Vendor Relationship Management Specialist

 About the Role

This is an exciting opportunity to oversee vendor relationships and manage risk operations within a technology domain.

Key Responsibilities:

  • Develop and maintain effective partnerships with technology vendors and service providers.
  • Manage vendor relationships at the service delivery level, ensuring efficient third-party management processes.
  • Establish regular cadences with key technology vendors and build a framework to manage vendor performance.
  • Proactively drive and manage vendor SLAs and provide reporting to leadership and stakeholders.
  • Collaborate with leadership to segment technology vendors and define a strategic approach to vendor management.
  • Identify vendor-focused improvement opportunities to drive efficiencies.
  • Lead dispute resolution with vendors and ensure root cause analysis is completed.
  • Facilitate benchmarking and audit processes of vendors.
  • Develop and update Technology and Cyber Risk Profiles.
  • Oversee risk management activities and provide key reporting.
  • Define Issue and Incident Management processes.
  • Establish Technology control library and risk matrix.
  • Develop annual control assurance plan.
  • Develop Line 1 Tech risk reporting including board risk reporting.

Requirements:

  • Proven experience in managing vendor performance for a large enterprise.
  • Solid understanding of technology contracts and managed service agreements.
  • Strong relationship management skills with a focus on value creation and dispute resolution.
  • Strong analytical and problem-solving skills with a logical approach.
  • Ability to show initiative, flexibility and innovative thinking.
  • Ability to work as an effective team member within a complex and fast-paced environment.
  • Experience working with service partners, suppliers, system integrators, etc.
  • Eye for detail and ability to quickly understand requirements.
  • Experience working in a Digital environment.
  • Customer-focused mindset and ability to relate solutions to customer problems and outcomes.
  • Leadership and behaviours
  • Enthusiastic and positive team member with self-directed and self-motivated attitude.
  • Excellent collaboration and facilitation skills with the ability to navigate problems to solutions.
  • Ability to work in a fast-paced environment.
  • Comfortable with ambiguity.
  • Excellent verbal and written communication and influencing skills.
  • Strong stakeholder management and relationship-building skills with the ability to influence at various levels.

About Working with Us

We believe in creating moments that bring people together. We're committed to a safe, inclusive and fun place to work, with equal opportunity and flexibility as a key part of how we operate.

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