Logistics Career Advancement

1 week ago

Sydney, New South Wales, Australia beBeeLogistics Full time $60,000 - $100,000
Logistics Role Overview

The Logistics Care Specialist role involves proactive customer complaint resolution, visibility on backorders, and timely return management. This position is ideal for logistics enthusiasts looking to grow their career in supply chain operations.

Key Responsibilities
  • Resolve customer care notifications and feedback related to logistics for a great customer experience.
  • Process Returns and collaborate with Warehouse teams for timely completion of activities.
  • Utilize systems to record actions taken and characteristics of orders identified as potential failures.
  • Provide Communication on back-order management.
  • Support Account Managers on Logistics related enquiries.
  • Develop partnerships with materials management/transportation/warehouse teams.
  • Build trust with field sales to increase Account Manager productivity and reduce inbound calls from field.
  • Handle emails in a timely manner.
  • Contribute to new team member training.
Requirements
  • Bachelor Degree preferred.
  • Solid knowledge of SAP systems advantageous but not mandatory.
  • Functional knowledge of logistics processes.
  • Knowledge of related business processes (i.e. Product Portfolio Management).
  • Excellent interpersonal and customer service skills.
  • Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint.
  • Good communication, organization, and analytical skills.
  • Detail oriented and able to handle multiple responsibilities and make decisions.
Why Join Us?

We value diversity and inclusion within our organization. We offer a flexible working concept that empowers employees to thrive in their work and balance their personal lives.

What We Offer

By joining us, you'll secure:

  • Learning and Development: Opportunities for growth and professional development.
  • Annual leave: 4 weeks annual leave & Leave loading of 17.5% - i.e. paid additional 17.5% of salary for the days you take annual leave.
  • Wellbeing: Comprehensive well-being programs and support.
  • A diverse and inclusive culture: Ongoing commitment to diversity, equity and inclusion.
  • Work-life Balance: Flexible working concept to balance work and personal life.

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