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Hospital Communication Specialist

2 weeks ago

Perth, Western Australia Government of Western Australia Department of Health Full time

Work with the Government of Western Australia Department of Health to provide a high-quality, 24-hour communication service for hospital staff, outside agencies, and the public.

As a Communications Operator, you will be responsible for responding to queries, resolving issues, and providing information to stakeholders in a professional and courteous manner.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

We are seeking a motivated and customer-focused individual who is passionate about delivering exceptional service and making a positive impact on the community.

In this role, you will have the opportunity to work closely with hospital staff, healthcare professionals, and other stakeholders to ensure that communication services meet the needs of all parties involved.

Key responsibilities include:

  • Responding to phone calls, emails, and other inquiries from hospital staff, patients, and visitors
  • Providing accurate and timely information about hospital services, policies, and procedures
  • Resolving complaints and issues in a professional and courteous manner
  • Collaborating with hospital staff and other stakeholders to improve communication services and processes