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Corporate Concierge

1 month ago

Sydney, New South Wales, Australia certisciscP2 Full time

Job Summary

Certis Security Australia is seeking a highly skilled Corporate Concierge to join our team. As a Corporate Concierge, you will be responsible for delivering exceptional customer service to our corporate clients and their visitors.

Key Responsibilities

  • Greet internal and external customers, sign in visitors, and provide a warm welcome to our clients' sites.
  • Answer incoming calls and respond to general inquiries, ensuring that all calls are forwarded to the relevant team members as appropriate.
  • Book and manage meeting rooms through our online system, ensuring seamless coordination and minimal disruptions.
  • Assist with CCTV footage requests and conduct floor checks to maintain a secure and safe environment.
  • Conduct car park patrols to ensure the safety and security of our clients' vehicles.
  • Provide escorts for guests and/or contractors, ensuring their safe passage to their destinations.
  • Screen and deny access to anyone who does not have permission to be on site, maintaining the highest level of security and integrity.
  • Provide regular updates to the client on the progress of service delivery, ensuring transparency and accountability.
  • Develop and maintain strong business relationships with CBRE and their representatives, fostering a collaborative and supportive environment.
  • Create and encourage a proactive, responsive, and productive work culture that delivers excellence in customer service.
  • Effectively handle complaints from clients, ensuring all issues are analyzed, resolved, and recorded to a mutually satisfactory outcome.
  • Enhance team performance by suggesting process improvements that lead to the resolution of team issues.
  • Proactively identify and recommend on the improvement of existing services or the introduction of new services in line with the company's objectives.
  • Write legible and informative incident reports, hazard reports, and shift logs, maintaining accurate records and ensuring compliance with regulatory requirements.
  • Intermediate proficiency in Microsoft applications, including Word, Excel, and Outlook.
  • Use the client's software applications, ensuring seamless integration and minimal disruptions.
  • Always represent and promote the company, upholding our values and mission.

Requirements

  • Minimum of 2 years demonstrated experience in a similar role(s) preferably in a commercial/corporate environment (tenant or base building).
  • Experience in incident management, such as fire alarm responses when activated, difficult persons, access control breaches, and incidents involving emergency services.

About Certis Security Australia

Certis Security Australia is a leading provider of security services, committed to delivering exceptional customer service and maintaining the highest level of security and integrity. We value diversity and inclusion, and we encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.