High-Performance Application Packaging Specialist

2 weeks ago

Canberra, ACT, Australia beBeePackager Full time $98,765 - $123,456
Key Packaging Services Job

We are looking for an experienced Application Packager to join our team.

This role provides key packaging services to one of our largest customers. As part of a broader team, you will respond to contracted and project requests.

Due to customer requirements, this role requires Australian Citizenship and an active Baseline Clearance.

Main Responsibilities
  • Software packaging and repackaging from discovery through to deployment support
  • Package based on business-as-usual (BAU) tickets as well as projects
  • Participate in project planning sessions and project delivery
  • Prepare documentation for use by operational staff
  • Analyse and rectify packaging problems
  • Leverage enterprise-grade tools, processes, and frameworks to deliver high-quality services and outcomes to customers in accordance with service-level agreements (SLAs)
  • Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
  • Operate in, and contribute to, the winning culture of a high-performing team
  • Identify service improvements, efficiencies, and/or cost reductions for customers
  • Follow best-practice methodologies and adhere to recognised ITIL processes
  • Provide guidance and mentoring to less-experienced team members to ensure overall competence and growth within the company continually improves
  • Take responsibility and accountability for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of support staff
Required Skills and Qualifications
  • Minimum 5 years' experience in the IT industry, preferably within an IT managed service provider environment
  • Approximately 3 years' experience in a similar application packaging role
  • Exceptional knowledge of packaging tools such as InstallShield, PACE, etc.
  • Strong knowledge of Windows 10, Windows 11, and macOS operating systems
  • Skillset in endpoint management platforms including SCCM (System Center Configuration Manager), Intune, VMware Workspace ONE, and JAMF
  • Strong troubleshooting, customer service, communication, and prioritisation skills
  • Ability to work autonomously with minimal supervision
  • Adaptability to rapid change in a dynamic working environment
  • Willingness and ability to travel to offices, customer sites, and conferences as required
Benefits

This role offers a unique opportunity to work in a collaborative environment that values career growth and development.

We offer competitive salary packages and benefits, including opportunities for professional development and advancement.

Others

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders and external customers.

They will also have a strong analytical mindset, with the ability to identify and resolve complex issues.

A valid driver's licence is not required for this position.

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