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Strategic Insights Manager

2 months ago


Sydney, New South Wales, Australia Qantas Group Full time
Unlock the Power of Data with Qantas Group

Are you passionate about harnessing the potential of data to drive business success? Do you have a knack for turning insights into actionable strategies? We're seeking a talented Strategic Insights Manager to join our team at Qantas Group.

About the Role

This is a permanent opportunity based at our Mascot Campus, where you'll be part of a high-performing business that's constantly innovating and pushing boundaries. As a Strategic Insights Manager, you'll play a key role in transforming raw data into actionable insights that drive customer engagement and profitability across our Financial Services portfolio.

Key Responsibilities
  • Utilize advanced analytics and modelling techniques to understand customer behaviors and identify trends within Qantas Loyalty's Financial Services.
  • Collaborate with stakeholders to translate insights into practical recommendations that increase customer engagement, retention, and lifetime value.
  • Partner with senior management to provide data-driven guidance on financial services strategies and group-wide initiatives impacting Qantas Frequent Flyer members.
  • Oversee a variety of projects involving strategic customer segmentation, retention analysis, pricing analytics, cohort analysis, and marketing analytics.
  • Present findings and recommendations clearly and persuasively to both technical and non-technical audiences, including senior leadership.
What You'll Need
  • Bachelor's or Master's degree in applied statistics, mathematics, economics, or a related analytical field.
  • Proven experience in customer analytics, segmentation, retention, and marketing analytics.
  • Demonstrated success in turning data into actionable insights and recommendations.
  • Strong analytical and problem-solving skills with a commercial mindset.
  • Extensive experience extracting and manipulating data using SQL (Teradata experience preferred).
  • Experience in creating dashboards using Tableau preferred.
  • Proficiency in Microsoft Excel and PowerPoint.
  • Experience with Python desirable.
  • Background in financial services.
  • Ability to manage multiple competing priorities.
Why Qantas Group?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. With a strong focus on employee development, you'll have access to on-the-job training, coaching, and formal training opportunities to help you grow both personally and professionally.

As a Qantas Group employee, you'll enjoy a range of benefits, including heavily discounted air travel, flexible leave options, and access to thousands of rewards through our partnerships. You'll also have the opportunity to work on exciting projects that make a real impact on our business and customers.

So why wait? Apply now to take the first step in your journey with Qantas Group.