Disability Sector Client Liaison

5 days ago

Melbourne, Victoria, Australia beBeeClientEngagement Full time $27,000 - $42,000
Job Description:

We are seeking a professional to fill the role of Client Engagement Consultant in Melbourne.

The ideal candidate will have experience in scheduling and facilitating support services for clients, maintaining effective relationships with clients through exceptional service, fostering meaningful relationships with clients' families and significant others to ensure client needs are met, recruitment of Support workers, developing strong partnerships with Disability Support Workers providing front-line care services to clients in the community, maintaining confidential and accurate documentation and records related to client care, preferences, and service delivery information, escalating issues related to service delivery and client care to relevant clinical and/or management bodies when required, collaboratively problem-solving and presenting solutions to advocate for clients, daily administrative, data-entry, and supportive functions upon direction from the Line Manager.

Required Skills and Qualifications:
  • Previous experience in a comparable scheduling position or equivalent
  • Evidenced experience in a scheduling environment, including ability to complete allocations accurately and in a timely manner
  • Excellent administrative, time management, and organisational skills
  • Experience working within the Disability sector or Community Services sector, including knowledge of NDIS and DHS standards (preferred)
  • Understanding of current Disability-related legislation, policy, and standard operating processes (preferred)
  • Ability to work collaboratively and influence stakeholders at varying levels of seniority
  • Autonomy while using initiative and problem-solving abilities
  • High degree of professionalism, optimism, and resilience
  • Excellent interpersonal and communication skills to work with individuals from all socio-economic and cultural backgrounds
  • Driver's Licence, WWCC, NDIS Screening, and willingness to obtain
Benefits:

Work from home, flexible schedule Monday to Friday 25 hours per week

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