Critical Customer Resolution Specialist
2 days ago
Our mission is to deliver critical services for citizens around the world.
Job SummaryWe are seeking a skilled professional to lead the resolution of critical customer situations from initiation to closure. As a key member of our team, you will be responsible for ensuring clear communication with customers, coordinating cross-functional teams to deliver timely and effective solutions, and developing and refining escalation management processes.
Key Responsibilities- Lead resolution of critical customer situations from initiation to closure
- Act as primary contact for critical customers, ensuring clear communication
- Coordinate cross-functional teams to deliver timely and effective solutions
- Programme or project management experience in complex environments
- A track record of working across multiple functions in software or SaaS
- Strong communication and negotiation skills, with experience engaging senior stakeholders
- Timely and effective resolution of critical customer situations
- Improved customer satisfaction through clear communication and effective solution delivery
- Refined escalation management processes that drive business outcomes
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Critical Customer Resolution Specialist
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