Senior Hotel Operations Manager

3 weeks ago

Canberra, ACT, Australia Accor Hotels Full time
Job Description

We are seeking an experienced and dynamic General Manager to lead our dedicated team at Novotel Canberra.

Key Responsibilities:

  • Leadership & Management: Lead, motivate, and develop a diverse team to deliver exceptional service and achieve operational excellence.
  • Foster a positive and inclusive workplace culture.
  • Guest Experience: Ensure that all guests receive a high standard of service and a memorable experience.
  • Address and resolve any guest issues or complaints promptly and effectively.
  • Financial Performance: Manage the hotel's financial performance, including budgeting, forecasting, and achieving revenue and profitability targets.
  • Implement strategies to optimise financial results.
  • Operational Excellence: Oversee and support the hotel management team to enhance operational effectiveness, maximise profitability, ensure high visibility and compliance, and maintain strong communication with stakeholders and owners while continuously improving productivity and service standards.
  • Sales & Marketing: Collaborate with the Sales and Marketing team to develop and execute strategies to drive revenue, increase market share, and enhance the hotel's reputation.
  • Community Engagement: Build and maintain strong relationships with local businesses, organisations, and the community to enhance the hotel's profile and reputation.

Qualifications:

  • Proven experience as a General Manager within the hospitality industry, preferably in a hotel setting.
  • Strong leadership skills with a track record of successfully managing and developing teams.
  • Excellent financial acumen with experience in budgeting, forecasting, and revenue management.
  • Exceptional customer service skills with a passion for delivering outstanding guest experiences.
  • Strong communication and interpersonal skills, with the ability to build relationships with guests, team members, and stakeholders.
  • A degree in Hospitality Management, Business Administration, or a related field is preferred.

About Accor:

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS #J-18808-Ljbffr

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