
System Documentation Expert
2 weeks ago
Transforming innovation into reality requires a creative mind and technical expertise. We are seeking a Technical Documentation Specialist to join our team, leveraging their knowledge of IT infrastructure to develop standard operating procedures (SOPs).
The ideal candidate will possess excellent writing skills, with the ability to distill complex information into concise, easy-to-understand documents.
You will work closely with our IT team to review and document existing processes, identifying areas for improvement and developing SOPs that meet ITIL v4 standards.
A strong understanding of Windows Server, Linux RHEL, SCCM, SCOM, Active Directory, Group Policy, DFS, DNS, DHCP, Citrix, VMware, Cisco UCS, and Powershell Scripting is essential for success in this role.
Responsibilities- Develop and maintain SOPs for general IT infrastructure
- Review and document current processes
- Collaborate with IT teams to ensure compliance with ITIL v4 framework
Requirements
- NV1 Cleared or an Australian Citizen willing to go through the clearance process
- Willingness to work 5 days per week on site in Brisbane CBD
- ITIL v4 certification
- Demonstrated experience as a Technical Writer or Infrastructure support / Systems Administrator / Wintel Engineer
About Us
We are a global ICT provider, employing over 40,000 people in a diverse and dynamic workplace. We partner with organizations worldwide to shape and achieve outcomes through intelligent technology solutions.
We value diversity and are committed to providing an environment free from unfair discrimination and harassment.
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