Account Manager for Travel Tech Solutions

7 days ago

Adelaide, South Australia beBeeAccount Full time $85,000 - $110,000

Job Description: We are seeking an experienced Account Manager to join our international team. The successful candidate will be responsible for driving retention, upsells, and long-term success with our clients through a combination of empathy and strategic thinking.

Key Responsibilities:

  • Manage B2B travel tech clients to ensure their satisfaction, retention, and growth.
  • Build trust-based relationships with clients to foster long-term partnerships.
  • Identify upsell and expansion opportunities based on customer needs and platform usage.
  • Collaborate with business and technical teams to communicate client feedback and drive improvements.
  • Lead onboarding, training sessions, and workflow consultations tailored to each client.
  • Monitor account health metrics and use data to drive strategic client engagement.
  • Troubleshoot issues in coordination with support teams and ensure timely resolution.
  • Support client self-service initiatives by contributing to help centers and knowledge bases.

Requirements:

  • 3+ years of experience in account management, customer success or B2B sales.
  • Proven experience in managing projects from planning through execution.
  • Excellent communication skills and high emotional intelligence.
  • Strategic, data-driven mindset with a hands-on approach to problem-solving.
  • Willingness to travel for client meetings, events, and on-site support when needed.
  • Experience in the tech or travel industry is a strong plus.
  • Fluent in English (both written and spoken); additional languages are a bonus.

Benefits:

  • Professional training support
  • Flexible hours
  • Possibility to work remotely

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