
Professional Account Manager
1 week ago
We are seeking a strategic and customer-centric professional to drive retention, upsells, and long-term success for our clients.
About the Role
This key point of contact will foster trust-based relationships with clients to promote long-term partnerships and growth opportunities.
- Manage B2B travel tech clients to ensure their satisfaction, retention, and expansion.
- Proactively identify client needs and platform usage to inform strategic engagement and upsell opportunities.
- Collaborate with business and technical teams to communicate client feedback and drive improvements.
- Develop customized onboarding, training sessions, and workflow consultations tailored to each client.
- Monitor account health metrics to inform data-driven client engagement strategies.
- Troubleshoot issues in coordination with support teams and ensure timely resolution.
- Contribute to client self-service initiatives by developing help centers and knowledge bases.
Your qualifications would include:
- 3+ years of experience in account management, customer success, or B2B sales.
- Proven experience in managing projects from planning through execution.
- Excellent communication skills and high emotional intelligence.
- A strategic mindset with a hands-on approach to problem-solving.
- A willingness to travel for client meetings, events, and on-site support when needed.
- Experience in the tech or travel industry is a strong plus.
- Fluency in English; additional languages are a bonus.
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