Professional Account Manager

1 week ago


Adelaide, South Australia beBeeAccount Full time $80,000 - $120,000
Customer Success Professional

We are seeking a strategic and customer-centric professional to drive retention, upsells, and long-term success for our clients.

About the Role

This key point of contact will foster trust-based relationships with clients to promote long-term partnerships and growth opportunities.

  • Manage B2B travel tech clients to ensure their satisfaction, retention, and expansion.
  • Proactively identify client needs and platform usage to inform strategic engagement and upsell opportunities.
  • Collaborate with business and technical teams to communicate client feedback and drive improvements.
  • Develop customized onboarding, training sessions, and workflow consultations tailored to each client.
  • Monitor account health metrics to inform data-driven client engagement strategies.
  • Troubleshoot issues in coordination with support teams and ensure timely resolution.
  • Contribute to client self-service initiatives by developing help centers and knowledge bases.

Your qualifications would include:

  • 3+ years of experience in account management, customer success, or B2B sales.
  • Proven experience in managing projects from planning through execution.
  • Excellent communication skills and high emotional intelligence.
  • A strategic mindset with a hands-on approach to problem-solving.
  • A willingness to travel for client meetings, events, and on-site support when needed.
  • Experience in the tech or travel industry is a strong plus.
  • Fluency in English; additional languages are a bonus.


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