Key Ambassador

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $45,000 - $70,000
Customer Service Expert

As a Customer Service Expert, you will be the face of our hotel, providing exceptional service that leaves a lasting impression on our guests. This dynamic role will require you to embody confidence and possess a deep understanding of how to create a truly unique guest experience.

In this exciting opportunity, you will have the chance to build memorable connections with both our guests and the hotel team, enriching every interaction and ensuring that every visitor feels right at home.

A few of your key responsibilities include:

  • Greeting and welcoming guests, addressing their requests and inquiries with warmth and professionalism
  • Providing clear directions within the hotel and sharing valuable information about the surrounding areas, enhancing our guests' experience
  • Efficiently handling, storing, and delivering luggage to guest rooms, ensuring seamless service
  • Valeting parking and retrieving guests' vehicles with precision and care
  • Maintaining our parking facilities to the highest standards, ensuring they are immaculate and inviting, reflecting our commitment to excellence

We're looking for someone with a friendly and welcoming approach that exemplifies exceptional customer service, excellent communication skills, and a solid knowledge of the local area and upcoming events. You should also have high energy, enthusiasm, and a positive attitude that enhances the guest experience.

About you: As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you're poised to excel in this role.

As a pivotal member of our team, you will contribute to shaping the success of our hotels by making a difference and creating a diverse, equitable, and inclusive workplace. This will result in exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We offer flexible working options for team members to find a balance between work and life that's right for them and their well-being needs.

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