Senior Manager of Shared Living Services

5 days ago

Swan Hill, Australia Aruma Full time
About the Role

We are seeking an experienced and passionate Senior Manager of Shared Living Services to join our team at Aruma. As a key member of our leadership team, you will be responsible for the effective financial and operational management of our Shared Living services.

Key Responsibilities
  • Lead all aspects of service delivery to 8 to 10 customers, delivering person-centred and high-quality supports against customer outcomes and in line with Aruma's ways of working and values.
  • Develop and maintain strong relationships with customers, their families, carers, advocates, and other stakeholders, responding promptly and appropriately to complaints/queries and ensuring responsive, confidential lines of communication.
  • Use strong customer relationships, in conjunction with industry/peer networks, to promote Aruma services, working with the Business Development team to capture potential new customers and/or develop new services.
  • Coordinate multidisciplinary support team meetings and use the Support Framework to ensure services realise optimised customer outcomes.
  • Promote a strong focus on individual customer rights, autonomy, and control, including actively participating in restrictive practice authorisation and review processes.
Requirements
  • A commitment to Aruma's Values and way of working.
  • Diploma or higher qualification in Individual Support, service management or related field.
  • Suitable employment experience may be relied on as a substitute for formal qualifications.
  • Minimum three years' experience in a middle management role, or a suitably qualified disability services professional with minimum three years' direct experience in disability services.
  • A strong desire to deliver high-quality disability services and focus on excellent customer service.
  • Comprehensive knowledge of human rights-based and person-centred active support principles and approaches, including positive behaviour support.
  • High-level leadership capability with the proven ability to coach, mentor, and develop high-performing teams with a positive team culture.
  • A willingness and commitment to exercise self-reflection and to improve as a leader.
  • Capacity to lead the local implementation of change and identify opportunities for innovation and continuous improvement.
  • Strong financial acumen with the ability to effectively coordinate and own management outputs (including budgets and rosters) and be accountable for delivering against organisational strategies, targets, and priorities.
  • Excellent communication with well-developed written, verbal, and listening skills.
  • Strong administrative skills and the ability to work independently and efficiently.
  • Confidence and capability in using a range of systems and technology.
What We Offer
  • Access to NFP salary packaging.
  • Fitness Passport: Access to subsidised gym membership.
  • Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist, and Nutrition/Lifestyle Assist.
  • Training: Opportunity for accredited training through our RTO.
  • Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa.
  • Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night.
  • Job Satisfaction: Through making a real difference in people's lives within a values-driven organisation.

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