Exceptional Customer Service Professional

18 hours ago


Perth, Western Australia beBeeCustomer Full time $90,000 - $123,456
Job Opportunity

We are seeking a results-driven Customer Service Manager to lead our customer service team.

  • Provide ongoing coaching and mentoring to support career development and ensure exceptional customer experiences
  • Liaise with sales teams to maintain and grow the customer base
  • Address customer complaints promptly and effectively to achieve a positive outcome

The ideal candidate will have a proven track record in customer service management, preferably in the Manufacturing or related industries. They will be able to demonstrate strong leadership and interpersonal skills with the ability to motivate and develop team members.

Key Responsibilities:
  • Manage escalations and collaborate with relevant departments
  • Actively communicate with sales teams to drive customer growth
  • Monitor daily operations to ensure effective execution of strategies
  • Action customer requests within allocated timeframes
Requirements:
  • Demonstrate a commitment to delivering exceptional customer experiences
  • Strong computer literacy and ability to multitask while engaging with customers

We offer a dynamic and supportive work environment, five weeks annual leave, employee rewards program, various health and wellbeing discounts, and an Employee Assistance Program.



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