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Digital Content Specialist

2 months ago

Sydney, New South Wales, Australia ING Bank N.V. Full time

About the Role

As a Digital Content Specialist at ING Bank N.V., you will play a crucial role in shaping the digital customer experience. You will be responsible for managing and prioritizing incoming content update requests for our websites, ensuring that our customers receive the best possible experience.

Key Responsibilities

  • Manage and prioritize incoming content update requests for our websites
  • Maintain a backlog of customer experience and performance improvements/fixes
  • IT fault management – working with our Service centre and Contact centre to identify faults
  • Regular Content audit support – regular reviews, updates, and record keeping
  • Coordinate publishing requests that are intended to go live outside of business hours delivery teams

What We're Looking For

  • Proven experience in front-end coding of websites with HTML and CSS – excellent HTML skills are essential
  • JavaScript coding a plus
  • Understanding of web and mobile development frameworks and technologies
  • Experience using Excel for data analysis and PowerPoint for communicating ideas
  • Relevant education (courses) in IT, digital, web development, or design
  • Strong communication skills and the ability to communicate with an array of stakeholders

What's in it for you?

  • Discounted ING Health Insurance
  • An additional Rest Day to support your wellbeing
  • An IMPACT day to volunteer on approved sustainability activity to give back to our community