ICT Business Analyst
5 days ago
We are Mansys Pty Ltd, recruitment consultants, representing Bepoz Global, a leading supplier and developer of point of sale (POS) systems in Australia.
Main Responsibilities:
- Provide support and training to clients and internal stakeholders to understand and use the products or services provided by the company.
- Oversee the planning, implementation, and tracking of projects using project management methodologies and techniques, communicating with various stakeholders to ensure the project meets its objectives.
- Identify problems or inefficiencies through analysing various data and log files using tools such as MySQL and Microsoft Excel to deploy functional solutions.
- Create and document information covering best business practices to produce standardised processes and procedures.
- Produce real-time reporting of ticketing system logs and dashboards.
- Prepare and publish regular reporting & dashboards, extracting and collating data from various sources to track efficiencies and KPIs related to project delivery and technical support.
- Quality Assurance to validate the integrity and market readiness of software, systems & solutions prior to deployment.
- Support and guide team members on the implementation of software using data and process modelling techniques.
Requirements:
- Bachelor's degree holder.
- At least 2 years of experience as a Technical Specialist.
- 2 years of experience in Point of Sales software.
- Technical exposure to various programming languages, JavaScript, HTML5, SQL, etc.
Skills Needed:
- Business Analysis Skills.
- Technical Proficiency.
- Data Analysis and Reporting.
- Communication Skills.
- Problem-Solving Skills.
- Customer Service Orientation.
- Knowledge of Compliance and Security.
The successful candidate will be on an annual salary of $85,000 to $95,000 plus Superannuation.
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